At ZarniaWear (“we”, “us”, “our”), your privacy and discretion matter to us. As an online store for ladies’ undergarments in Pakistan, we understand that shopping for intimates requires trust. This Privacy Policy explains what information we collect when you visit zarniawear.pk or place an order, how we use it, and the choices you have. By using our website, you agree to the practices described below.

Who We Are

ZarniaWear is an online-only ladies’ undergarments store based in Pattoki, Pakistan. We deliver across Pakistan with Cash on Delivery and discreet packaging.

Website: https://zarniawear.pk
Email: info@zarniawear.pk
Phone / WhatsApp: +92 (326) 765-2442

If you have any questions about this policy or your data, you can reach us using the details above.

Information We Collect

We only collect the information needed to process your orders and improve your shopping experience. This includes:

Order and contact details: your name, delivery address, city, phone number, and email address.
Account information: if you create an account, your login email and an encrypted password.
Order history: the products you purchase, order value, and any coupon codes used.
Payment information: for Cash on Delivery, no card details are taken. For prepaid orders, payment is handled by your bank or payment provider — we do not store your full card or banking details on our website.
Communications: messages you send us by email, WhatsApp, or our contact form, and any reviews or feedback you submit.
Technical and usage data: when you browse our site, we may automatically collect your IP address, browser type, device information, pages viewed, and similar data through cookies and analytics tools.

We do not knowingly collect information from anyone under the age of 18.

How We Use Your Information

We use your information to:

Process, pack, and deliver your orders, including sharing your name, address, and phone number with our courier so they can complete delivery.
Contact you about your order, delivery updates, returns, or refunds.
Verify and confirm Cash on Delivery orders by phone or WhatsApp.
Provide customer support and respond to your questions.
Apply discounts and process prepaid-order benefits.
Improve our website, products, and service.
Send you offers, new arrivals, or promotional messages only if you have signed up for our newsletter or agreed to receive them. You can opt out at any time.
Detect and prevent fraud, fake orders, or misuse of our site.

Discreet Handling

Because of the nature of our products, we take extra care with your privacy:

Every order is shipped in plain packaging with no mention of the contents on the label.
We do not share your purchase details with anyone other than the courier and the staff who process your order.
We never publicly display your name, photo, or order details without your clear permission (for example, before publishing a review or testimonial).

Cookies

Our website uses cookies, small files stored on your device, to keep your shopping cart working, remember your preferences, keep you logged in, and understand how visitors use the site. You can disable cookies in your browser settings, but some parts of the site (such as the cart and checkout) may not work properly without them.

Sharing Your Information

We do not sell or rent your personal information to anyone. We only share it with:

Courier and delivery partners, so they can deliver your order.
Payment providers, to process prepaid payments securely.
Service providers that help us run our website (for example, our hosting provider and analytics tools), under agreements that require them to protect your data.
Authorities, only where required by law.

How We Protect Your Information

We use reasonable security measures to protect your information, including secure (HTTPS/SSL) connections, password encryption, and restricted access to order data. While we work hard to keep your data safe, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your order and account information for as long as needed to provide our service, handle returns, comply with legal and tax requirements, and resolve any disputes. You can ask us to delete your account information at any time, except where we are required to keep certain records by law.

Your Rights and Choices

You have the right to:

Ask what personal information we hold about you.
Request corrections to inaccurate information.
Ask us to delete your information, where we are not legally required to keep it.
Unsubscribe from marketing messages at any time, by clicking the unsubscribe link or contacting us.

To make any of these requests, email us at info@zarniawear.pk.

Third-Party Links

Our website and social media may contain links to other sites (such as Facebook, Instagram, TikTok, YouTube, and Pinterest). We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Significant changes may also be communicated by email or a notice on our website.